Team Leader (operations) Walkin on 29th Mar and 30th Mar | Vertex Customer Management India Private Limited

QualificationGraduate

Experience1 - 4 yrs

Salary2,50,000 - 3,00,000 P.A.

No of Openings5

Work LocationChennai


Job Description

Walkin Interview for Team Leader(Ops) @ Chennai
Mention Top of Resume Ref by Babu Nandan HR-Batch No: 34

Greetings from Vertex Customer Management India Pvt Ltd

JD TEAM LEADER (OPERATIONS)

Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities
In-depth knowledge of performance metrics
Good PC skills, especially MS Excel
Excellent communication and leadership skills
Organizational and time-management skills
Decision-making skills
Degree in Management or training in team leading is a plus
Meets/exceeds targets and quality levels as assigned by Management/Client.
Coordinating with the client on process related issues and updates.
Sales target to meet as per process
Ensure profitability of the process
Preparation of budget and process manpower count
Works with Cross-Functional Teams to ensure that both internal and external customers needs are met.
Optimum utilization of resource to meet productivity.
Identify and organize training programs.
Interview candidates to ensure quality of Hire.
Conducting team reviews, submitting progress reports of the team to the manager and conducting appraisals
Identify key people, mentor leaders.
Manages day-to-day operations of the team, including attendance, attrition and outages, to minimize customer impact.
Recommends new ideas for improvement in work processes within the Call Center, to provide excellent customer service.
Accountable for the production and quality targets of the team.
Performance Projection of the process.
Mining of the account in co-ordination with the Department Head and ensuring the account grows.

Skills required:

Good communication skills
Prior experience in Voice process is mandatory.
Prior experience in sales or retention or collections will added an advantage
Should be aggressive enough to drive the sales.

Note: Please bring Your Original ID Proof while you are coming for an interview. This is for a verification purpose only.

(Refer your friends (Interested candidates can send yours updated CV along with yours photograph to my mail id: babu.nandan1@altruistindia.com / babuth24@gmail.com)

Call me once you reach office Babu Nandan (HR) 9840954424 | Mail ID: babu.nandan1@altruistindia.com / babuth24@gmail.com

Address
Time:From 10.00am to 5.00pm
Venue:No 4 & 5 Development Estate, Old Mahabalipuram Road, Perungudi, Chennai - 600096 Land Mark: Near Toll Gate, Opp to SBI


Contact
Telephone: 9840954424