Technical Support Engineer Voice Process Walkin on 28th Mar to 5th Apr | Tech Mahindra Ltd

QualificationGraduate

Experience2 to 7 yrs.

Salary3,00,000 - 6,50,000 P.A.

Work LocationBengaluru/Bangalore

Job Description

Opportunity for Sr. Technical Support Engineer - Voice Process
Job Specifications:
Exp Level: 2-4 years
Tech Mahindra Direct Contract 12 months
Work Location: Bangalore
Notice Period Candidates Only with max. of 45 days notice are Eligible to apply
Salary Range TCTC Upto 35% hike or Max. of Rs.6,00,000 PA whichever is lower based on your Total experience and current TCTC
Other Perks Shift Allowance up to Rs. 300 per day (This is additional to Salary we Offer) + Free Transport(24/7) + Free Food(24/7)
Job Requirement:
At least 2-4 years of experience in Technical Support field in International Voice process Mandatory
Candidate should have sound technical knowledge, troubleshooting skills and support experience
on following:-
Understanding of Windows OS platform and Windows Server environment
Networking, LAN, WAN, Corporate enterprise domain infrastructure environment
Windows Active Directory
Microsoft Outlook
Basic application level troubleshooting
Good understanding on the MS Office products such as Word , Excel, Power point etc.
Should have at least basic concept knowledge of Citrix/VMWare/Virtualization, expertise would
be added advantage
Should be a very good team player, collaborative, self-learner and self-motivated
Good understanding of English and good communication skills is must
Should have customer handling skills
Preferably exposure to multi culture environment
Flexibility to work on 24*7 shifts
Graduation is a must (10+2+3) Job Responsibilities:
To handle Customers query or problem over phone
Take ownership of all the calls coming into Service Desk
Periodically updating calls/customer as required
Provide timely resolution and effective documentation
Proactive and logical thinking in resolving problems.
Make judgment as to when the problem has to be escalated and should follow-up on the calls to
ensure that the user is updated and close it once the solution is provided. Apply only in case you are available for a Face to Face interview in Bangalore immediately, we do not conduct Skype/Video round If you feel that, this requirement matches your Experience please reply to us with the below details along with your updated CV (ns00446041@techmahindra.com)
Total years of experience:
Current Salary per annum:
Expected Salary per annum:
Current location:
Current or Last Employer:
Notice period:
Date of Birth: DD/MM/YYYY
PAN: Last 5 Digits
Mobile number:
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Share your Updated CV:
Direct Contract 12 months: Yes

Address
Walkin Time:From 10 AM
Venue:11AM - 1PM(Security will not clear anybody coming after the cut-off)

Contact
Posted By:Nayeem Shariff